Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns on non-customized items within 30 days of receiving your order. You can return your product for a refund to the original payment method. You are responsible for the shipping cost and a refund of the product will be issued once the item has been delivered to us. 

Please note the following exceptions to our return and exchange policy:

• Customized items are not refundable unless the item arrives damaged or there is an error with the order
• Discounted items are final and cannot be returned or exchanged
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

Additional Information:

The following are add-ons with more information that you may want to include.

• How long it takes to receive your refund, replacement product, or store credit
• Any shipping fees the customer will need to pay
• Any return restocking fees the customer will need to pay
• How you handle lost or damaged returns
• Contact information for your business if the customer has more questions

Hello my fellow GrooveThis Woodshop customers! If you have purchased a customized product we do not accept returns.

 

Non-customized products have a 30-day return policy. The customer is responsible for the shipping cost and a refund of the product will be issued once the item has been delivered. 

 

We are happy to work with you if there are any issues with your order. Your satisfaction is our priority.